Frequently Asked Questions

Overview

Thank you for choosing XiangAi—a brand dedicated to helping adults recover hand function, whether from stroke, limited mobility, or other hand-related conditions. Below are commonly asked questions from our customers; we hope this page addresses the key information you need.

Since rehabilitation needs vary by individual, we strongly recommend consulting your doctor before starting any training program to ensure it aligns with your specific health status and recovery goals.

Pre-Sale Questions

Yes! This rehab glove is specifically designed for hand recovery after a stroke. Many customers have seen great results, whether training one finger, several fingers, or the whole hand. As always, please consult your doctor first.

The glove may assist with certain hand rehabilitation needs, but suitability depends on your specific condition.

Suitable conditions: Stroke recovery, traumatic brain injury (TBI), ALS, spinal cord injury, AVM rupture, radial nerve palsy, general hand weakness, cases where there is some ability to squeeze/close the hand, and minimal to no hand tightness/spasticity.
Unsuitable conditions: Severe hand joint deformities, moderate to severe hand swelling, open wounds on the hand, and moderate to severe hand tightness/spasticity.

Choose your size using our size chart, based on your hand measurements. This glove runs small compaire to normal glove size. The material has some elasticity, but if your measurement matches the chart exactly, we recommend sizing up for a better fit. It fits snugly without feeling tight, staying comfortable during use.

Yes, we offer a 30-day free trial for our hand rehabilitation glove! You can order with confidence—this trial lets you test the glove’s fit and effectiveness for your recovery needs. If it doesn’t meet your expectations, you can follow our simple return process to get a refund within the 30-day period. No need to worry about upfront risks—we want you to feel sure it’s the right fit for you.

Yes, we offer a 3-year warranty. It provides comprehensive coverage to ensure your peace of mind.

No, you must choose a left or right glove based on which hand you want to train. If you need to train both hands, you will need to purchase both the left and right models separately.

It may help with hand mobility training for Parkinson’s patients, but suitability depends on individual symptoms and needs. For personalized advice, please consult a medical professional.

Order processing typically takes 1–3 working days (excluding weekends and holidays). For shipping time: it takes 2–7 days for deliveries to the US and European countries, while international shipping (excluding the US and Europe) takes 7–20 days. For detailed information on shipping time (adjusted by your specific region) and shipping fee, please check our dedicated shipping page.

Product Function Questions

Yes. The Automatic Hand Robotic Gloves are designed to help with finger contractures. They feature independent air valves for customized training—you can train one finger at a time or several target fingers by simply touching the control panel to select which ones to focus on. This supports essential stretching and bending movements to improve hand mobility.

It works fully automatically. The glove employs pneumatic pressure to gently open and close your fingers, requiring no manual effort from you during therapy. Please note: For mirror therapy mode, you will need to use your unaffected hand to initiate the movements for the impaired hand.

Yes, it’s designed for those with limited hand movement. The automatic air-driven movement helps gently stretch and exercise the hand, supporting mobility improvement.

Yes, it works individually without mirroring. Each glove operates independently, allowing you to train one hand at a time without the other hand needing to mirror movements.

Product Usage Questions

The default setting for each training session is 20 minutes, but this duration can vary based on your individual recovery needs. We suggest starting with one session per day initially, then gradually increasing the frequency later depending on your comfort level and progress.

In most cases, no. The robot glove uses soft air chambers to move with adjustable tension, so it’s designed to feel comfortable. However, if your hand is already in pain, you might feel discomfort.

Normally, a full charge takes about 2 hours. You’ll know it’s time to charge when the battery has only one cell remaining and the battery level light starts blinking. During charging, the charging light on the control panel will turn red; once fully charged, this light will turn off.

Generally, it can be used 5-6 sessions (20 minutes each session) per full charge.

Don't use the glove while driving. For safe, effective training, stay at home and avoid other activities during sessions—though watching TV is fine.

To keep your glove in good condition, please avoid washing it with water, as this could damage the internal pump. Instead, we recommend wiping the surface gently with a dry cloth.

Results vary by individual, depending on factors like condition severity and consistency of use. Many users notice improvements within a few weeks.

After-Sale Service Questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. For more details, you can check our Return and Refund Policy page.

The 30-day free trial period starts on the first day your order shows "delivered" in the logistics tracking system. If you need to return the product for a refund, please contact us within this 30-day window and ship the product to the warehouse designated by our customer service team.

For example: If logistics tracking shows your order was delivered on 20th of August, you must ship the product back by 19th September (within 30 days) to be eligible for a refund. Please contact our customer service in advance to arrange the return/exchange process.

Refunds will be issued to the original payment method within 7-10 business days of inspection approval. The refund amount will include the product price and original shipping fee (only if the return is due to our error). For delays, refund processing times may be extended due to bank or payment provider policies, which are beyond our control.

The responsibility for return shipping fees depends on the reason for return:

If the return is due to our error (e.g., defective product, wrong item sent), we will cover the return shipping fee.
If the return is for other reasons (e.g., change of mind, incorrect size chosen by you), you will need to cover the shipping fee to send the product back to our designated warehouse.

Please confirm the correct return address with our customer support before shipping. We will not be responsible for returns sent to an incorrect address.

We hope this FAQ section has answered your key questions about our hand rehabilitation glove—from pre-purchase considerations to after-sales support.

If you have any additional questions that aren’t covered here, or need further personalized assistance, please feel free to contact our customer service team at support@xiang-ai.com at any time. We’re here to help you throughout your recovery journey and ensure a smooth experience with our product.