Warranty Policy
At XiangAi®, we stand behind the quality and reliability of our hand rehabilitation gloves. To ensure your confidence in our products, we offer a comprehensive warranty and trial policy as follows:
1. 30-Day Free Trial
- Eligibility: All new XiangAi® hand rehabilitation gloves purchased through official channels.
- Terms: If you are not completely satisfied with the product within 30 days of receipt, you may request a full refund (excluding return shipping costs) by contacting our customer service team. The product must be returned in its original packaging, with no signs of intentional damage.
- How to Apply: Reach out to our customer service at support@xiang-ai.com with your order number and reason for return. Our team will guide you through the process.
2. 3-Year Warranty
- Coverage Period: 3 years from the date of purchase.
- What’s Covered: Manufacturing defects in materials or workmanship, including issues with the control unit, air pump, valves, or structural components of the glove.
- What’s Not Covered: Damage caused by improper use, accidental drops, unauthorized modifications, normal wear and tear (e.g., fabric fading from long-term use), or failure to follow the user manual guidelines.
- Claiming the Warranty: If you encounter a covered issue, contact support@xiang-ai.com with your order details, photos/videos of the problem, and a description of the issue. Our team will assess the situation and arrange for repair or replacement at no additional cost, depending on the nature of the defect.
3. Contact Us
For any questions regarding the trial period, warranty coverage, or claims process, please contact our dedicated customer service team at support@xiang-ai.com. We aim to respond within 1-2 business days to resolve your concerns promptly.
XiangAi is committed to ensuring your satisfaction and trust in our products. This policy reflects our confidence in the durability of our rehabilitation gloves and our dedication to supporting your recovery journey.