Contact Us


Whether you have questions, suggestions, or cooperation intentions, the XiangAi® team is dedicated to serving you. Below are dedicated contact channels for different needs. We will respond within 1-2 business days to ensure every message you send is valued.


1. Customer Service Inquiries
  • Scope of Application: Product usage guidelines, order tracking, shipping instructions, return and exchange policies, size selection advice, and other issues related to purchase and use.
2. Promotion and Marketing Cooperation
  • Scope of Application: Joint brand promotions, KOL/KOC collaborations, media coverage, event planning, and other marketing-related cooperation negotiations.
3. Institutional Cooperation and Bulk Purchases
  • Scope of Application: Bulk purchase needs for medical institutions, rehabilitation centers, elderly care facilities, etc.; inquiries about regional distribution and agency cooperation.

XiangAi® has always believed that sincere communication is the starting point of trust. Whether it's a user's minor question or a partner's long-term plan, we will respond with a professional and patient attitude. This is not only a reflection of our core value of "sincerity" but also a commitment to living up to every trust.

Kind Reminder: When sending an email, it is recommended to include your name, contact information, and specific needs to help us solve your problem more efficiently.